1. Question:

List the opening duties for a local restaurant, and divide them among the servers who work the morning hours.

2. Case Problem - A Reservation Error

A guest reserved a table for nine people at 7:00 P.M. The reservation server became very sick and had to leave. She did not record the reservation before she left for the day.The restaurantwas very busy, and a server who was assigned to handle reservations had to greet the guests who did not have a table reserved for nine people at 7:00 P.M. Answer the following questions:

• What couldthe serversay to help reduce the disappointment of the guests?
• How can this situation be resolved so the guest who thought his reservation had been recorded is satisfied with the way the situation is handled?
• What steps can be taken to prevent this sort of error from happening again?

3.Which restaurant personnel are responsible for seating guests?

4.Why is it advantageous to seat guests instead of allowing them to seat themselves?

5.What are some of the clues that may help you identify the host of a party of guests?

6.Describe one or more methods to help you remember the items each guest ordered.

7.What suggestions would you make in the following instances?

a. A guest orders apple pie.

b. The guests have ordered cocktails before their meal.

c. A couple is celebrating their anniversary.

d. A guest orders a club sandwich.

8. Define crumbing and appetizer.

9. Why should you avoid scraping and stacking dishes at the table in front of the guest?

10. How should you handle the complaint when a guest says:

a. "The food is cold!" b. "My steak is too rare!" c. "The chili is too spicy!"

d. "You spilled coffee on me!"