1. Recall an experience in a bank where you work before that needed improvement. 

2. Describe the process and then articulate the situation that needed improvement. 

3. Explain which one of the cases from those noted on pages 112-113 could be applicable to that process in that situation and could have made a difference toward improving that process/situation. 

4. If you observed and/or participated in some improvement activities for that process/situation as well, please describe what activities or solutions were applied. 

A. Increasing Resource Levels 

1. Increase the number of resource units 

2. Increase the size of resource units 

3. Increase the time of operation 

4. Subcontract or outsource 

5. Speed up the rate at which activities are performed 

B. Reducing Resource Capacity Waste 

1. Reduce time availability loss

2. Reduce setup loss 

3. Move some of the work to non-bottleneck resources 

4. Reduce interference waste