1. Reflect on your own experience of a conflict you have been in, and to learn from it.

2. Your main objective is to demonstrate your understanding of the theory of conflict resolution by using this conflict situation.

3. How would mediation (and another conflict resolution approach) have helped to resolve this conflict?

4. How could a mediator have helped your conflict?

5. How could you have mediated a similar dispute? (if you involved in the conflict, for this question you need to imagine you were not involved). What would your goals be? How would you remain neutral and follow ethical guidelines?

# Include headings and in -text citations in each paragraph. DO NOT FORGET IN-TEXT CITATIONS AND REFERENCES.

#Include introduction, body paragraph( answering questions using conflict theory, includes description of the conflict) and conclusion by summarising key points and references.

# Use academic references using APA 7 referencing format tool by using below references and use other more references using books, journals and articles.

Barsky, A. (2014). Conflict resolution for the helping professions. Oxford University Press, Incorporated. https://lesa.on.worldcat.org/oclc/913580406

Coleman, P. T., Deutsch, M., & Marcus, E. C. (Eds.). (2014). The handbook of conflict resolution : Theory and practice. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/871781351

Deschamps, J. (2019). Mediation : A concept for information and communication sciences. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/1084433417

Evokes Productions, (2015), Workplace Mediation in Action - Conflict Masters, https://www.youtube.com/watch?v=4Uzbpj1UCEY

Furlong, G. T. (2010). The conflict resolution toolbox : Models and maps for analyzing, diagnosing, and resolving conflict. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/243596461

Herrman, M. S. (Ed.). (2008). The Blackwell handbook of mediation : Bridging theory, research, and practice. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/437159297

Lewis, C. (2015). How to master workplace and employment mediation. Bloomsbury Professional. https://lesa.on.worldcat.org/oclc/1053857291

Liebmann, M., Bowers, S., & Bitel, M. (2011). Mediation in context. Jessica Kingsley. https://lesa.on.worldcat.org/oclc/731646855

Mayer, B. S. (2015). The conflict paradox : Seven dilemmas at the core of disputes. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/890377860

Mayer, B. S. (2012). The dynamics of conflict : a guide to engagement and intervention (2nd ed., Ser. Wiley desktop editions). Jossey-Bass. https://lesa.on.worldcat.org/oclc/785777947

McCorkle, S., & Reese, M. J. (2018). Mediation theory and practice. SAGE Publications, Incorporated. https://lesa.on.worldcat.org/oclc/1010665150

Moore, C. W. (2014). The mediation process : Practical strategies for resolving conflict. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/869460694

Whetten, D. A., & Cameron, K. S (N.D) Developing Management Skills. http://www-personal.umich.edu/~lroot/ConflictMgtConceptMap/Whetten