1. Regardless of the type of communication involved, the nature, direction, and quality of interpersonal communication processes can be influenced by what?

A. Demographics

B. Longevity

C. Perception

D. Remuneration

2. The Ohio State University studies to identify leader behaviors associated with effective group performance looked at which factors?

A. Authoritarian and group attributes

B. Consideration and initiating structure

C. Holistic and empathy elements

D. Synergistic performance factors