1-

Research on communication in the workplace indicates that

Question 1 options:

a)	between 10 and 20 percent of a manager's time is spent communicating.
b)	poor communication is just a workplace annoyance, with little real impact.
c)	communication ability is mostly important in lower levels of organizations.
d)	the relationship between miscommunication and negative outcomes is strong.

2-

A significant factor in increasing information overload in the workplace is

Question 12 options:

a)	lack of source credibility.
b)	the grapevine.
c)	technology.
d)	selective perception.

3-

A meta-analysis of over 9,000 teams found what aspect of communication to be most essential for team performance?

Question 13 options:

a)	quality
b)	emotional content
c)	quantity
d)	timeliness