1. Respond to the following statement: Our organization has key performance indicators that measure financial and non-financial performance, including customer satisfaction, product and service quality, cost, revenues, and employee satisfaction. We, therefore, have a balanced scorecard approach.

2. Discuss whether the balanced scorecard strategy map approach is a performance measurement the system, a management system, or both.

3. Develop a balanced scorecard that the dean of the college could use to evaluate the colleges operations. Be specific and indicate the purpose of each balanced scorecard measure.