1. Review the Australian Hardware simulated business documentadon provided to you by your assessor. 2. Review the scenario below. (case study may be carried out as a group exercise in class) You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. One of your customer service and sales representatives is taking a year's absence. A garden products employee, Kim Smith, has been seconded to you after expressing an interest in the temporary hardware and home products position to her manager. You will need to meet with Kim's manager to discuss the secondment and Kim's fitness for the role you have in mind. You have a role description for the position (Appendix 1). One of the main concems you have is Kim's ability to transfer the customer service skills practiced and learned in the garden centre, and to learn new homewares-specific product and service knowledge. Probably one of the key determinants of whether the secondment will be a success will be Kim's attitude to acquiring new skills and knowledge and persevering through a period of adjustment to her new work conditions. After meeting with Kim's manager, you will need to meet with Kim to negotiate a work plan (Appendix 2), including two to three goals and KPls, consistent with the organisation's operations planning. You are prepared to accept that during a six-month transition period (one performance appraisal period) sales performance may be as much as 20% off target. Currently sales representatives in the hardware and homewares division are expected to generate $10,000 of revenue monthly. Other objectives and KPIs may be drawn from and negotiated on the basis of the role's position descripon. Finally, you will need to identify and analyse two to three risks associated with the secondment and record the analyses A suggestion would be to carry out a gap analysis. (Appendix 3). Note a secondment can mean a temporary basis of work in a different part of the organisation. 3. Arrange with your assessor (or this may be carried out with your class peers and your assessor will observe you in the role plays). a. a time and place to conduct the two role-plays: i. a consultation with the garden products manager. ii. a meeting to set performance expectations with the seconded employee. b. timeframe and format requirements for submitting supporting documentation, as set out in the specifications below