1. Review the following scenario thoroughly and answer the questions below. You are a continuous improvement consultant. Australian Hardware has contracted you to analyse the business in order to propose an overall approach to continuous process improvement, including using a general methodology such as Lean or Six Sigma. You are required to carry out an analysis of the company from the simulated case study. The approach will be used across the business, including application to areas such as: a) sustainability across the organisation and how well they are positioned for the future. b) revenue per customer interaction c) operational costs d) customer service satisfaction across product areas such as timber, plumbing and electrical, garden products, hardware, tools and homewares e) delivery lead times for customers. You will need to consider the appropriateness and applicability of different continuous improvement methodologies in order to find the best fit for Australian Hardware. Part of this process is to research the different applications of continuous improvement methods and to find which one would best suit this organisation. In your overall approach, you will need to develop several supporting strategies and procedures. You intend to trial your proposed quality systems and processes at the Wollongong store. You will need to gather feedback from the management team on your proposed continuous improvement approach. In accordance with organisational practice, you will need to prepare a summary report incorporating feedback and suggestions for amendments and refinements