1. Sara is managing a group of product engineers. In their meetings, she has observed a low-to-medium level of conflict, and this conflict seems to be both task-related and relational. What should Sara do to optimize the team's performance?

a. take steps to mitigate the relational conflict

b. take steps to mitigate both the task-related and relational conflict

c. nothing, as a low-to-medium level of conflict is optimal for performance

d. take steps to mitigate the task-related conflict

2. Silvia is part of her company's customer service team. Recently, the company's tech team developed an innovative update to the company's app that may increase sales. However, after reviewing the app updates, the head of customer service raised numerous concerns that the app updates would be difficult to support from a customer service perspective. This caused Silvia to cancel her lunch plans with a member of the tech team, who she now considered negatively. She didn't want to associate with someone who would contribute to making things difficult for her team. Which of the below is Silvia likely to be experiencing?

a. personality conflict

b. in-group bias

c. the sunk cost fallacy

d. groupthink

3. Darnell is working on a team to support a new product launch. The team is experiencing conflict over whether to focus on the use of sustainable materials in their packaging, or on minimizing the quantity of packaging materials used. Darnell has a preference for focusing on the use of sustainable materials, but the rest of the group favors minimizing the quantity of packaging materials. After deciding what packaging to use, the team will move onto an issue that is much more important to Darnell: sourcing of the product's materials. He anticipates conflict over this issue as well, but believes that if he goes along with others on the packaging decision, they may, in return, go along with his recommended product sourcing strategy. Which conflict style we discussed in class would be best suited to this context regarding the packaging-related conflict?

a. negotiating

b. dominating c. avoiding

d. obliging

4. Shen is buying a desk. Shen has a budget of up to $200 for the desk, but is hoping to pay $100. In researching desk options, Shen found one in a store for $180, but wants to keep looking for others that may have a better design. What is Shen's reservation point?

a. $180

b. $100 c. this question does not include sufficient information to determine Shen's reservation point

d. $200

5. The integrating conflict handling style is:

a. high in concern for the self and low in concern for others

b. high in concern for the self and high in concern for others

c. low in concern for the self and high in concern for others

d. low in concern for the self and low in concern for others

6. Anya is graduating with a degree in Accounting and is starting the recruiting process. She has researched the field and believes she could land an offer with a salary between $35,000-$70,000.

Despite this range, given her other expenses, she wouldn't be willing to accept an offer below $50,000.

Which of the following is true?

a. $50.000 is Ana's BATNA

b. $35,000 is Anya's reservation point

c. $50.000 is Anya's reservation point

d. $50,000 is Anya's target point

7. Which of the following is Olivia experiencing if she feels conflicted about how to approach completing a work task?

a. intragroup conflict

b. Intrapersonal conflict

c. intergroup conflict

d. interpersonal conflict

8. Which of the following is Olivia experiencing if she feels conflicted about how to approach completing a work task?

a. intragroup conflict

b. Intrapersonal conflict

c. intergroup conflict

d. interpersonal conflict

9. Which of the following statements is true regarding the relationship between conflict and performance?

a. Performance is unrelated to the level of task-related conflict

b. Performance is optimal when there is a high level of task-related conflict c. Performance is optimal when there is a low-to-medium level of task-related conflict

d. Performance is optimal when there is the lowest level of task-related conflict

10. People living in a culture that is characteristically low on Hostede's power distance dimension would likely:

a. Prefer working in organizations that are generally egalitarian and flat

b. Be very group oriented c. Be likely to have a external locus of control d. Prefer working in organizations with extensive systems of rules that reduce ambiguity

e. All of the options are correct