(1)

Service Blueprint Requirements: 'Consider a hospitality and tourism service that you have

consumed recently. Draw a service blueprint that describes the services process involved at each step. Identify fail points, process time, and activity time etc. in service delivery and document it in your analysis.

(2)

Report Points: Write a report analysing each step of the service process and making a series of

recommendations for service experience improvement. The recommendation must be based on theory and concepts .

The report should have the below sections:

• Executive Summary
• Table of Content
• Introduction
• Headings and Subheadings from the Service Blue Print (Explain what a service Blue Print is, Discuss the service you consumed, explain the parts of the Service Blue Print)
• Conclusion
• Reference list
• Annexure - The service Blue