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1. Should a company always try to achieve 100% customer satisfaction? Explain your response. 2. What are the drawbacks of listening to customers and assessing
1. Should a company always try to achieve 100% customer satisfaction? Explain your response. 2. What are the drawbacks of listening to customers and assessing customer satisfaction? 3. When was the last time you were asked for your feedback on a service situation and what factors influenced your response
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Strategic Management In The Hospitality Industry
Authors: Michael D Olsen, Joseph J West
3rd Edition
129202741X, 978-1292027418
