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1) Should Doug acquiesce to a customer's request to change salespeople? 2) What are the potential problems with moving Simon from this account? 3) Assuming

1)Should Doug acquiesce to a customer's request to change salespeople?

2) What are the potential problems with moving Simon from this account?

3) Assuming you decide to move Simon, how would you present the move to her?

4) What alternatives besides moving Simon from the account should be considered?

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