1. Should Tony Heish be concerned that a larger number of managers and employees might reject self-management, leave the company, and accept a severance package?

2. What benefits or incentives do employees experience at Zappos that make them want to stay with the company?

3.Does it appear the Human Resources Department is a staff or a line area?

4. Does Human Resources at Zappos create revenue for the organization?

5. If you were the HR manager at Zappos, would you support the Zappos Insider program as a reliable source of acquiring new prospective employees?