1. Six Sigma is a business process for improving quality. It is favorable for reducing costs and increasing customer satisfaction. DMAIC is a problem-solving process of Six Sigma. Define the 5 steps of DMAIC and what is their importance.

2. During aggregated planning how important is effectively managing the supply chain and balancing demand and supply?

3. define what the quality is and why is it important.

4. Define what is Performancemain characteristics of the product and why is it important pertaining to quality.

5. Define what is Aestheticsappearance, feel, smell, taste and why is it important pertaining to quality.

6. Define what is Conformancehow well a product corresponds to design specifications and why is it important pertaining to quality.

7. Who is W. Edwards Deming?

8. Thoroughly define 3of the Demings 14 points.

1. Improve constantly and forever every process for planning, production and service.

2. Institute training on the job.

3. Adopt and institute leadership.