1. (SO 1) Think about your most recent appointment at the dentist's office. Describe the business processes that affected you as the patient/customer. In addition, describe the administrative and accounting processes that are likely to support this business.

2. (SO 2) Describe the purpose of each of the following parts of a manual system:

a. Source document

b. Turnaround document

c. General ledger

d. General journal

e. Special journal

f. Subsidiary ledger

3. (SO 2) Consider the accounting information system in place at an organization where you have worked. Do you think that it was a manual system, a legacy system, or an integrated IT system? Describe one or two characteristics of that accounting information system that lead you to your conclusion.

4. (SO 2) Suppose that a company wants to upgrade its legacy system, but cannot afford to completely replace it. Describe two approaches that can be used.

5. (SO 4) Both Gmail and iCloud for iTunes were mentioned as examples of cloud computing. Can you describe any other examples of cloud computing?

6. (SO 5, SO 7) Consider the real-world example of Cole Haan presented in this chapter. a. Use Exhibits 2-3 and 2-4 to help you determine the approximate range of Cole Haan's annual revenues. b. What are the advantages Cole Haan likely realized as a result of having real-time data available?