1. Staff turnover is much higher (14%) than the average staff turnover (6%) in the industry. This bothers the manager because staff turnover results in a loss of experienced employees. What's more, turnover negatively affects productivity, brings about extra costs (such as replacement costs), and leads to less profits. That is why the manager wants to reduce staff turnover. Is this a research problem, a management problem, a research objective, or a management objective? Provide a reason for your answer. 16 points) 2. Explain the general difference(s) between moderating and mediating variables. [6points) 3. Develop a theoretical framework for the following situation: A school administrator is interested in finding how the threatened teachers' strike can be averted. He knows that pay demands and the classroom's physical environment are the two main issues in the situation. He, however, feels that these two are not major concerns for the teachers who are extremely dedicated to teaching. [20 points) 4. CREDIT POLICY MONITORING OF RECEIVABLES PAY-OUT PER 100 (ON INSTALMENT LOANS) SLACKING ON PAYMENTS CLASS OF CUSTOMERS t. 1.v.v. From the above theoretical framework, formulate statistical hypotheses (Null and Alternative) for two research hypotheses, one involving a moderating variable and the other involving a mediating (or intervening) variable. [12 points) 5. A director of Burger King wants to have an overview of the profits made in the last five years in the Netherlands, Germany and the Czech Republic. To get this, the profits of all individual franchise-establishments will be aggregated. What will be the appropriate unit of analysis? [6 points) 1. Staff turnover is much higher (14%) than the average staff turnover (6%) in the industry. This bothers the manager because staff turnover results in a loss of experienced employees. What's more, turnover negatively affects productivity, brings about extra costs (such as replacement costs), and leads to less profits. That is why the manager wants to reduce staff turnover. Is this a research problem, a management problem, a research objective, or a management objective? Provide a reason for your answer. 16 points) 2. Explain the general difference(s) between moderating and mediating variables. [6points) 3. Develop a theoretical framework for the following situation: A school administrator is interested in finding how the threatened teachers' strike can be averted. He knows that pay demands and the classroom's physical environment are the two main issues in the situation. He, however, feels that these two are not major concerns for the teachers who are extremely dedicated to teaching. [20 points) 4. CREDIT POLICY MONITORING OF RECEIVABLES PAY-OUT PER 100 (ON INSTALMENT LOANS) SLACKING ON PAYMENTS CLASS OF CUSTOMERS t. 1.v.v. From the above theoretical framework, formulate statistical hypotheses (Null and Alternative) for two research hypotheses, one involving a moderating variable and the other involving a mediating (or intervening) variable. [12 points) 5. A director of Burger King wants to have an overview of the profits made in the last five years in the Netherlands, Germany and the Czech Republic. To get this, the profits of all individual franchise-establishments will be aggregated. What will be the appropriate unit of analysis? [6 points)
