1. Stages in a typical employment Interview.

2. If a human resource manager asked you to streamline the firms selection process for hourly paid workers which steps described in this chapter would you eliminate? why?

3. Describe the systems approach to training.

4. Define strategic human resource development.

5. Discuss how managing employee performance relates to achieving organizational goals.

6. Describe the guidelines for effective performance evaluation interview.

6.Discuss skill-based approaches to pay.

7.Describe the major types of pension plan.

8.Describe how progressive discipline and wrongful work.

9.Discuss employee counselling and the major types of counselling.

10.Describe the major Canadian laws relating to occupational health and safety.

11. Discuss the impact of stress on employees and the workplace.

12. Discuss the major reasons why workers join unions.

13. List common techniques to resolve disputes.