1. Susan, president of MOTO, Inc., a huma resources management services, the firm's s staff has also expanded. Susan and Nancy are particu larly proud of the IS department they have built u n resources management firm, is reflecting on the client man- system her organization purchased four years ago. At that time, the firm had just gone through a major growth spurt, and the mixture of automated and manual procedures that had been over the ye ars. Using strong ties with a loc al university an attractive compensation package, and a good working environment, the IS department is well staffed with used to manage lient accounts became unwieldy. competent, innovative people, plus a steady strearm Susan and Nancy, her IS depar tment head, researched and selected the package that is currently used. Susan had heard about the software at a professional con- of college interns that keeps the department fresh and lively. One of the IS teams pioneered the use of the Internet to offer MOTO's services to a whole new ference she attended, and, at least initially, it worked market segment, an experiment that has proved very fairly well for the firm. Some of their procedures had to change to fit the package, but they expected that successful It seems clear that a major change is needed in the client-management software, and Susan has already begun to plan financially to undertake such a project ware is a central part of MOTO's operations, and Susan wants to be sure that a high-quality system is obtained this time. She knows that the vendor of their current system has made some revisions and additions to its product line. A number of other and were prepared for it. Since that time, MOTO, Inc., has continued to grow not only through an expansion of the client base but also through the acquisition of several smaller employment-related businesses. MOTO, Inc., is a much different business than it was four years ago Along with expanding to offer more diversified human This soft