1.(TCO 3) Customer dissatisfaction, rework, and warranty costs are cost associated with the _____.(Points : 3)

quality loss function (QLF) Pareto chart cost of quality process chart

Question 2.2.(TCO 3) According to the ASQ-based definition of quality, _____.(Points : 3)

quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs quality depends on how well the product fits patterns of consumer preferences, and even though quality cannot be defined, you know what it is quality is the degree to which a specific element conforms to standards quality lies in the eyes of the beholder

Question 3.3.(TCO 3) Which of the following is not one of the major categories of costs associated with quality?(Points : 3)

Fluctuating costs Appraisal costs Internal failures External costs None of the above; all of these are major categories associated with the cost of quality.

Question 4.4.(TCO 8) What doesbuild to ordermean?(Points : 3)

Make to sell Limit production Produce to customer order Produce to forecast

Question 5.5.(TCO 3) Training and quality improvement programs are examples of _____.(Points : 3)

internal costs external costs costs of dissatisfaction prevention costs societal costs

Question 6.6.(TCO 3) Pareto charts are _____.(Points : 3)

a way of organizing errors, problems, or defects a graphical way to identify processes used to indicate which p may yield the least payoff All of the above

Question 7.7.(TCO 8) Which of the following is an example of a repetitive process line?(Points : 3)

Automobiles Personal computers Glass All of the above

Question 8.8.(TCO 8) Which of the following are typical of process control systems?(Points : 3)

Sensors collect data. The digitized data are analyzed by computer, which generates feedback. Their sensors take measurements on a periodic basis. Measurements are translated into digital signals. All of the above

Question 9.9.(TCO 8) Which of the following transformations generally has the highest facility utilization?(Points : 3)

Product-focused process Repetitive process Process-focused process Specialized process All of the above

Question 10.10.(TCO 8) Four types of process strategies include _____.(Points : 3)

repetitive focus, process focus, mass customization, and product focus manual, automated, computer, and service process focus, repetitive focus, mass customization, and people focus modular, continuous, discrete, and technological