1. (TCO 7) The "Big 5" personality traits measured by McCrae and Costa are: (Points : 5) Responsibility, generosity, independence, peacefulness, stability Openness to experience, conscientiousness, extroversion, agreeableness, neuroticism None of the above

Question 2. 2. (TCO 3) Religious ethics are based on a _____ understanding of the world. (Points : 5)

Secular Theistic Scientific Phenomenological Empirical

Question 3. 3. (TCO 4) Positive group member roles include: (Points : 5)

Encourager, clarifier, harmonizer Idea generator, ignition key, standard setter Detail specialist All of the above None of the above

Question 4. 4. (TCO 8) Ann Morrison identifies 10 practices considered to be important in dealing with diversity, including: (Points : 5)

Top management's personal involvement Targeted recruitment Diversity training groups Work and family policies that support diversity All of the above

Question 5. 5. (TCO 9) Types of training provided to ensure organizational performance include: (Points : 5)

Executive development Management development Supervisory development Staff/employee training All of the above

Question 6. 6. (TCO 9) The "Attitude in Response to Change Curve" describes the following phases in sequence of occurrence: (Points : 5)

Exploration, denial, resistance, responsibility, commitment Resistance, exploration, attitude trough, responsibility, commitment Denial, resistance, attitude trough, exploration, responsibility, commitment Resistance, denial, exploration, attitude trough, responsibility, commitment

Question 7. 7. (TCO 9) _____ focus and energize people, _____ reinforces and encourages people, _____ is needed to correct and modify behavior. (Points : 5)

Activities; practice; teamwork Studies; repetition; analysis Goals; recognition; feedback Projects; measurement; planning None of the above

Question 8. 8. (TCO 6) Approximately _____ percent of Fortune 1,000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers, and customers. These assessments are called _____ feedback and are _____ included in an individual's formal appraisal. (Points : 5)

60; two-way; never 70; continuous; often 80; intermittent; usually 90; 360-degree; rarely None of the above

Question 9. 9. (TCO 6) Performance management skills include: (Points : 5)

Preparation, execution, evaluation Tasks, relationships, ideas Reading, writing, speaking Clearly communicating goals, coaching others to succeed, correcting poor performance None of the above

Question 10. 10. (TCO 6) The best performance reviews accomplish two results: (Points : 5)

Increase complacency, decrease motivation Increase turnover, decrease efficiency Increase conflict, reduce teamwork Solve job problems, develop employee competence None of the above

Question 11. 11. (TCO 10) Sam Walton wrote that success came from: (Points : 5)

Maintaining records, positive attitude, good health Financial performance, materials management, employee loyalty Building a team, hard work, breaking old rules None of the above