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1 Teams can make products, provide services, negotiate deals, coordinate projects, offer advice and make decisions. Discuss on problems-solving teams. (5 marks) QUESTION 2 Communication

1 Teams can make products, provide services, negotiate deals, coordinate projects, offer advice and make decisions. Discuss on problems-solving teams. (5 marks) QUESTION 2 Communication is the process of transfer and understanding of meaning. List FIVE (5) written of communication. (5 marks) QUESTION 3 Emotions is the intense feelings that are directed at someone or something. Moods is a feelings that tend to be less intense than emotions and that lack a contextual stimulus. Discuss FOUR (4) sources of emotions and moods. (8 marks) QUESTION 4 Ability is an individual's capacity to perform the various tasks in job. a. Explain intellectual ability (5 marks) b. Explain physical ability (5 marks) QUESTION 5 We have thousands of attitude, but OB focuses our attention on a very limited number of work-related attitudes. These tap positive or negative evaluations that employees hold about aspects of their work environments. Elaborate FIVE (5) major job attitudes (10 marks) QUESTION 6 Managers is an individual who achieves goals through other people. Organization is a consciously coordinated social unit, composed of two or more people that functions on a relatively continuous basis to achieve a common goals or set of goals. a. Discuss THREE (3) management roles (6 marks) b. Discuss THREE (3) management skills (6 marks)

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