1. The bad news message seeks to do all of the following except which one?

Select one:

a.Help a reader understand the reasons for the bad news

b.Maintain goodwill with the reader

c.Avoid having to deliver the news in person

d.Provide options or alternatives

Question 2

Question text

A writer should use the direct approach for bad news messages in which of the following situations?

Select one:

a.When he or she needs to demonstrate firmness

b.When the bad news will have a strong emotional impact

c.When the writer does not know which approach the reader prefers

d.In all of the above situations

Question 3

Question text

When using the indirect approach, the writer gives the reasons for the bad news at what point in the message?

Select one:

a.At the beginning

b.Just before the bad news

c.Just after the bad news

d.At the end

Question 4

What is the purpose of a buffer in a bad news message?

Select one:

a.It gives the reader a sense of optimism before receiving the bad news.

b.It makes it unnecessary to give the bad news.

c.It distracts the reader from the bad news.

d.It provides a neutral opening that leads gently to the bad news.

Question 5

The opening of a bad news message using the indirect approach contains which of the following elements?

Select one:

a.The bad news

b.The reasons for the bad news

c.A buffer

d.All of the above

6. A writer can minimize the impact of a bad news message by doing which of the following?

Select one:

a.Devoting as much time and space to the bad news as possible

b.Expressing the bad news as a dependent clause in a longer sentence

c.Avoiding offering reasons for the bad news

d.All of the above

Question 7

Which of the following represents one of the risks of the indirect method for delivering bad news?

Select one:

a.Readers who prefer the direct approach may feel manipulated.

b.An overly positive buffer may make the bad news harder to accept.

c.Some readers may need greater firmness to accept the bad news.

d.All of the above are true.

Question 8

In a crisis, it is important to do which of the following?

Select one:

a.Restrict the public's access to information

b.Insulate key executives from contact with the press

c.Go into "information lock-down"

d.Have a crisis management plan identify the spokesperson

Question 9

A good crisis communication plan would include all of the following except which one?

Select one:

a.A method for blocking the media's access to senior management

b.Identification of the organization's spokespersons

c.Contact information for key executives

d.A list of media outlets and technologies that one can use to disseminate information

Question 10

Which of the following serve as some of the most important stakeholders of an organization because they represent the organization in the community?

a.Vendors

b.Government agencies

c.Employees

d.Media