1. The change initiative that I have been involved with is the implementation of a new software system.

2. If a company is changing its benefits package, the following roles and responsibilities might be involved:

• HR Manager: responsible for developing the new benefits package
• Finance Manager: responsible for budgeting for the new benefits package
• Employee Relations Manager: responsible for communicating the new benefits package to employees
• Benefits Administrator: responsible for administering the new benefits package

3. From what I can tell, the ground rules for assigning roles were followed. This helped to ensure that everyone knew what their responsibilities were and that there was no confusion about who was responsible for what.

• Think back to the change above. Which of the techniques (at any level or scope) in Pugh's OD matrix were used as the change was implemented? Were they appropriate?