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1. The CNO is reviewing patient satisfaction benchmark data from his facility and four similar facilities (see table). What conclusions can he make, given the

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1. The CNO is reviewing patient satisfaction benchmark data from his facility and four similar facilities (see table). What conclusions can he make, given the information? What are the limitations of this information? Mean Patient Satisfaction Score Number of Facility (140 Scale) Standard Deviation Respondents A 30.65 5.6 256 B 38.56 2.4 64 C 23.31 14.6 1.210 D 30.62 10.8 369 Home facility 31.42 6.6 420

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