1) The control management function ensures that ________ in an organization.

A) goals are set

B) goals are met

C) plans are made

D) plans are realistic

2) A major part of the controlling function of management is to ________.

A) formulate strategies

B) set goals

C) correct performance problems

D) structure an organization

3) The key to the contingency model of leadership is to match ________.

A) leader and follower

B) leader and leadership style

C) leadership style and follower

D) leadership style and situation

Read the following paragraph to answer questions 4-7.

Abu Joseph, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day Abu's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Abu then has a meeting with the unit manager, Peter Johnson, to discuss Peter's recent performance drop (a task Abu always hates). Finally, in the late afternoon, Abu will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day!

4) What role will Abu be performing when he gives the plant tour to the newspaper reporter?

A) monitor

B) entrepreneur

C) spokesperson

D) resource allocator

5) When Abu attends the retirement party, he will be operating in which of the management roles?

A) leader

B) liaison

C) monitor

D) figurehead

6) When Abu meets with Peter to discuss Peter's output decline, in which management role will Abu be operating?

A) leader

B) figurehead

C) disseminator

D) spokesperson

7) What kind of a manager is Abu likely to be?

A) first-line manager

B) CEO of a major corporation

C) low-level middle manager

D) plant manager

Read the following paragraph to answer questions 8-10.

Three managers work at the WAZOBIA Company. Aaron really "cracks the whip" on his employees and firmly believes in strict controls and punishment for those employees who do not perform to company expectations. Zaks has very few controls and believes that as long as people know what their objectives are, they will exercise self-control and self-direction. Samuel has been trying to improve working conditions and manager-employee relations to increase the level of productivity in her department.

8) Zaks is what type of manager?

A) Theory X-oriented

B) Theory Y-oriented

C) dictatorial

D) autocratic

9) Samuel was trying to use what type of Herzberg factors to increase productivity?

A) motivators

B) hygiene

C) social

D) esteem

10) Zaks was using which type of Herzberg factors to increase productivity levels?

A) motivators

B) hygiene

C) social

D) esteem