1. The corporate social responsibility measure of Percent of customers that strongly agree with the statement Your company is committed to environmental stewardship is an example of which performance measure category?

Multiple Choice

• internal business processes.

• customer.

• financial.

• learning and growth.

2. The corporate social responsibility measure of Number of occupational injuries/accidents is an example of which performance measure category?

Multiple Choice

• internal business processes.

• customer.

• financial.

• learning and growth.

3. The corporate social responsibility measure of Total workers compensation costs is an example of which performance measure category?

Multiple Choice

• internal business processes.

• customer.

• financial.

• learning and growth.

4. Beamer Corporation produces one product and it seems that the demand for that product is exceeding their manufacturing capacity. Below is the information concerning the machine that produces their product:

5. Beamer Corporation produces one product and it seems that the demand for that product is exceeding their manufacturing capacity. Below is the information concerning the machine that produces their product:

Actual run time this week Machine time available per week Actual run rate this week Ideal run rate Defect-free output this week Total output this week (including defects) 3,000 Minutes 5,000 Minutes 3.2 Units per minute 4 Units per minute 7,200 Units 9,600 Units Beamer's quality rate was: Multiple Choice 0.31 0.42 O 0.80 0.75 Actual run time this week Machine time available per week Actual run rate this week Ideal run rate Defect-free output this week Total output this week (including defects) 3,000 Minutes 5,000 Minutes 3.2 Units per minute 4 Units per minute 7,200 Units 9,600 Units Beamer's efficiency rate was: Multiple Choice 0.31 0.42 O 0.60 0.80