1. The costs associated with acceptance sampling are: A) external failure costs

B) internal failure costs

C) appraisal costs

D) prevention cost

2. The Canadian mint manufactures coins by punching holes on a metal sheet the with a diameter of (.955" +- .005"). Creating two holes (one .945" and the other .955") for the quarters to drop through to proceed to the next step would be an example of which tool: A) Poka-yoke

B) Takt time

C) Standard Work

D) Kaizen event

3. What are the phases of a Six Sigma project?

A) Define, measure, analyze, design, verify

B) Design for Six Sigma

C) Define, measure, analyze, improve, control

D) Plan, do, study, act

4. Lean Six Sigma: A) Is a management concept that helps managers at all levels monitor results

B) was developed by the Toyota Motor Company

C) was established by the U.S. Congress in 1987 to raise awareness of quality management

D) combines the individual concepts of lean and six sigma

5. What is the relationship between a process and a system A) systems are a series of interrelated processes

B) processes are system outputs

C) processes are a series of interrelated systems

D) systems are process inputs

6. Heinrich's Law on Safety found which of the following statements to be true? A) Of 330 industrial accidents, focus on those that cause the most damage or are serious

B) To avoid 1 serious accident, reduce the total number of minor accidents and those that do not cause damage

C) To avoid serious injury, the organization needs to focus on 100% quality and reduction in all incidents

D) To avoid minor and no damage incidents, organizations need to train staff to ensure accountability

7. The project management tool that allows you to see planned and completed tasks on a timeline is the:

A) interrelationship diagram

B) Gantt Chart

C) affinity diagram

D) tree diagram

8. The causal factor or factors that, if removed, will prevent the recurrence of the same situation is described as?

A) root cause analysis

B) FMEA

C)process control

D)root cause

9. When a machine is worn down or vibrates it is an example of what type of mistake?

A) Complexity

b) Mistake of Omission

c) Variation

d) Wrong Method

10. Common cause variation is considered to be the noise of the process. this type of variation is :

A) Highly controllable

b) Risk Based

c) operator's responsibility

d) Management's responsibility