1. The Department of Revenue wants to add more people to the unit that attempts to collect unpaid taxes through telephone contact. As a budget analyst, what questions would you ask after you receive and review the following request? Be specific, look at the data carefully. Date: June 19, 2018 Subject: Collection Telephone Pursuit Currently there are 19 employees working on telephone pursuits on a full-time basis. Each employee can make an average of 25 to 40 phone calls per day. The amount collected by the 19 employees for the past year is $17,858,623. If we could add an automated phone system and increase our staff by 10 full-time employees, we could double the number of phone calls made and increase our collections by 59 percent, or $8,900,000. 2015 46,464 38,089 2016 46,000 41,093 2017 55,00 43,247 56 56 50 2. City Library Performance Measures (2014-2017) Performance Measure 2014 Materials in collection 43,937 Borrowers registered 35,554 Hours open per week 56 Book budget per capita $1.05 Library materials circulated 187,481 Patron visits 111,550 Annual customer satisfaction survey- # of 1,500 respondents $1.10 188,203 110,939 $1.15 188,050 121,167 $1.40 167,365 103,491 1,348 1,256 1,243 Please refer to the above table and answer the following questions: (a): What does the table tell us about performance of the city's library? (b): In your opinion, what kind of performance information is useful in this table? (c): How could these performance measures be used in budget decisions? 1. The Department of Revenue wants to add more people to the unit that attempts to collect unpaid taxes through telephone contact. As a budget analyst, what questions would you ask after you receive and review the following request? Be specific, look at the data carefully. Date: June 19, 2018 Subject: Collection Telephone Pursuit Currently there are 19 employees working on telephone pursuits on a full-time basis. Each employee can make an average of 25 to 40 phone calls per day. The amount collected by the 19 employees for the past year is $17,858,623. If we could add an automated phone system and increase our staff by 10 full-time employees, we could double the number of phone calls made and increase our collections by 59 percent, or $8,900,000. 2015 46,464 38,089 2016 46,000 41,093 2017 55,00 43,247 56 56 50 2. City Library Performance Measures (2014-2017) Performance Measure 2014 Materials in collection 43,937 Borrowers registered 35,554 Hours open per week 56 Book budget per capita $1.05 Library materials circulated 187,481 Patron visits 111,550 Annual customer satisfaction survey- # of 1,500 respondents $1.10 188,203 110,939 $1.15 188,050 121,167 $1.40 167,365 103,491 1,348 1,256 1,243 Please refer to the above table and answer the following questions: (a): What does the table tell us about performance of the city's library? (b): In your opinion, what kind of performance information is useful in this table? (c): How could these performance measures be used in budget decisions
