1. The first ___________ activities of the human resource management (HRM) process ensure that competent employees are identified and selected.

a. two

b. three

c. four

d. five

2. The prevalent thinking today is that ___________.

a. organizations must make everyone fit a common corporate mold.

b. organizations should support, nurture, and utilize people's differences in a way that respects employees' unique perspectives and promotes ashared vision

c. employees have a single identity

d.all of the above

3. ___________ systems are used to keep inventory levels more or less constant.

a. conversion

b. reordering

c. inventory

d. statistical process

4. Human Resource Management _____________.

a. comprises the concepts and techniques used to control people at work

b. is the process of organizing work activities

c. is the process of identifying countries with cheaper labor cost and relocating jobs to those countries

d. refers to the practices and policies you need to carry out the personnel aspects of your management job

5. Traditional job analysis focuses on ____________.

a. job duties and responsibilities

b. how work is accomplished

c. who accomplishes the work

d. where the work is accomplished

6. What usually occurs when employees rate themselves in a performance appraisal?

a. inter-rater reliability is higher

b. appraisals are subject to halo effects

c. ratings are higher than when rated by supervisors or peers

d. ratings are about the same as when determined by peers

7. Which of the following is a way to increase 360-degree appraisals?

a. anchor the 360-degree items with behavioral competencies

b. assess the costs of the programs and carefully train the people giving and receiving feedback

c. make sure the feedback given is productive, un-biased, and development-oriented

d. all of the above

8. All of the following are negotiating guidelines except __________.

a. setting clear objectives

b. respecting the importance of face-saving for the other party

c. building a reputation for being fair but firm

d. never giving in to any demands

9. What should employers do before sending employees abroad?

a. provide them with security details

b. give them an emergency company credit card

c. brief them about how to react when confronted with a safety problem

d. providea security contact with the local government

10. When is the following true of ethics?

a. if something is legal, it is therefore ethical as well

b. offering rewards is an excellent way to promote ethical behavior

c. people often alter their moral compass when they join an organization

d. managers can only do so much to influence ethics; it is mostly up to the employees themselves

11. According to the FMLA, eligible employees can take un-paid job protected leave for the _______.

a. care of a child

b. birth of a child

c. care of a parent

d. all of the above