1.

The following measures belong to one of four perspectives on the balanced scorecard:

1 Return on investment

2 Time to market

3 Number of new customers

4 Percentage of revenues from new sources

5 Quality costs

6 Employee productivity

Required:

a. Identify the perspective appropriate for each measure listed above.

b. Suggest a possible strategic objective that might be associated with each measure.( Be sure to label each item clearly)

2

Using the abbreviations listed below, indicate for each of the costs whether the cost should be classified as:(be sure to label each clearly)

P = Prevention

D = Detection

I = Internal Failure

E = External Failure

N = none of the above

1. Inspecting products and processes

2. Verifying supplier environmental performance

3. Testing for contamination

4. Obtaining ISO 14001 certification

5. Carrying out environmental studies

6. Operating pollution control equipment

7. Cleaning up a polluted lake

8. Recycling scrap

9. Recycling products

10. Cleaning up oil spills

3

Using the abbreviations listed below, indicate for each of the costs whether the cost should be classified as: (be sure to label each clearly)

P = Prevention

A = Appraisal

I = Internal Failure

E = External Failure

N = none of the above

1. Cost of recalling defective products

2. Design reviews

3. Downtime due to defects

4. Field testing

5. Inspection of work in process

6. Lost sales due to poor product performance

7. Process acceptance

8. Quality training programs

9. Scrap

10. Supplier evaluations