1. The Golem effect takes into consideration low expectations of the

A. industry.

B. manager.

C. organization.

D. employee.

2. In Learning from Experience: How did Allison Watkins, director of brand partnerships for the Lance Armstrong Foundation, respond when Armstrong personally apologized to the charity for his doping scandal?

A. She became angry and asked him to leave.

B. She cried because her career was ruined.

C. She applauded him for his courage.

D. She was skeptical and wondered if he was being sincere.

3. Lydia may have been guilty of similarity error when she selected Kevin for the job because he had attended the same college as Lydia, lived in her apartment complex, and also enjoyed playing golf.

A. True

B. False

4. In Across Cultures Competency: The red accent color McDonald's uses in its restaurants in the Asian community of Los Angeles is used to symbolize laughter and prosperity.

A. True

B. False

5. Nora was using impression management when she decided to wear her dark grey suit to the interview because she thought the bank manager would notice how professional she looked.

A. True

B. False