1. The __________ is the best-known strategic performance measurement system.

1. action-profit linkage (APL)
2. balanced scorecard (BSC)
3. performance prism
4. Cambridge performance measurement process

abcd

2. For a company's strategic objective to increase profits, management measures (tracks) market share and operating profit. Therefore, market share and operating profit are the company's __________.

1. measure maps
2. performance metrics
3. performance perspectives
4. strategy maps

abcd

3. In the context of performance perspectives, performance in the __________ perspective focuses on operational efficiencies.

1. financial
2. customer
3. learning and growth
4. internal processes

abcd