1. The key difference between a manager's ability to make an optimum decision in classical decision theory and the tendency to actually make a satisficing decision in the behavioural decision theory is:

a.cognitive limitations.

b.managerial limitations.

c.empowerment limitations.

d.environmental limitation.

2. A few years ago, the TV show 'Offspring' ran advertisements indicating that one of three main characters would die (Patrick, Jimmy, Billie). After learning that Patrick had died, I thought, 'Of course, that makes the most sense for the overall story of the show'. My response probably reflects _____.

a.Confirmation bias

b.Representativeness heuristic

c.Hindsight bias

d.Framing effects

3.Effective communication occurs when:

a.the receiver does as the sender says.

b.the intended meaning of the source is the same as the perceived meaning of the receiver.

c.the sender is clear and articulate.

d.the receiver provides feedback to the sender.

4. Ken and Dave present a well-researched proposal to the Managing Director. Their proposal is written in very technical terms. Luis and Akira submit a similar proposal that is well described with colour graphs. The Managing Director chooses Luis and Akira's proposal even though it is less advanced than Ken and Dave's proposal. Why did the Managing Director choose Luis and Akira's idea?

a.Luis and Akira were better at informal communication

b.Information in Luis and Akira's proposal was easy to decode

c.Luis and Akira worked harder than Ken and Dave

d.Ken and Dave's ideas were inferior

5. Which of the following refers to anything that interferes with the effectiveness of the communication attempt?

a.Nonverbal communication

b.Feedback

c.Encoding

d.Noise

6. Jillian's organisation is undergoing a large change. Jillian feels that she has adequate ability and resources to cope with the change. According to the model of stress, how is Jillian likely to respond to this stressor?

a.Positively

b.Negatively

c.Withdrawal

d.Perceptual

7. According to Mayer and Salovey's model of emotional intelligence, which of the following is NOT an emotional intelligence competency?

a.Self-awareness

b.Self-handicapping

c.Self-management

d.Relationship management

8. Which of the following is NOT a key element of the communication process model?

a.role overload.

b.source.

c.receiver.

d.noise.

9. A conflict that occurs in the form of a fundamental disagreement over ends or goals to be pursued is known specifically as a(n) __________conflict.

a.relationship or emotional

b.direct or formal

c.procedural

d.substantive or task

10. Employees probably should not make the decision alone (without the manager's involvement) when

a.Their goals and norms conflict with the organisation's objectives.

b.They are likely to lack commitment to decisions made by the manager.

c.They possess more knowledge than the manager.

d.Employees are likely to agree with each other regarding the preferred solution.