1. The last time you received an order from our on-line store, were you happy with the product and the delivery of the product? ___ Yes ___ No 2. Our information shows you ordered and received one of our superior air fresheners for the pet household. Please indicate your level of satisfaction with our extremely enjoyable fragrances: 1Extremely Pleased 2Exceptionally Pleased 3Pleased 3. Would you recommend our company to your fellow pet owners? ___ Yes ___ No ___ Maybe Respond to the following:

1. Identify the appropriateness of the design/development of each question (is the question free of errors or other design problems). If there are issues with the question(s), rewrite the question(s) so there are no issues.
2. Identify the type of question design used with each question (categorical, Likert, semantic differential, etc.). State if this is an appropriate design or what might be a better design.