$1)$ The Main management question Singapore Airlines: Managing Human Resources Case$($only ONE question, i$.$e$.,$ avoid using AND in your question$)2)$ Analysis of the situation $(3-4$ root causes or determinant factors do not repeat case data$)3)$ Alternatives $($distinct options that answer the management question$)4)$ Decision Criteria $($to be applied to evaluate the alternatives and recommend one$)$ Note: Use a matrix form to present steps $3$ and $4$ together:AlternativesDecision Criterion $1$Decision Criterion $2$Decision Criterion $3$Decision Criterion $4$Alternative $1$ Alternative $2$ Alternative $3$ Alternative $45)$ Alternative recommended and why$6)$ Action plan $(4-5$ key milestones to implement the alternative recommended$)$