.1 The marketing department of a large chemical company is reviewing its sales forecasting activities. Over the last three years the sales forecasts have been grossly inaccurate. As a result, a process improvement team has been formed to look at this problem. Give an account of how you would advise that team in this situation and outline a programme of work for them to consider

2 It has been suggested by Deming and Ishikawa that statistical techniques can be used by staff at all levels within an organisation. Comment on this view and explain how such techniques could help: a) Senior managers to assess performance b) Sales staff to demonstrate process capability to customers c) Process teams to achieve quality improvement.