1. The need for a new policy or procedure (or the limitation of an existing one) is often highlighted through a critical incident, such as an accident or near-miss. If you notice that a particular practice or policy is outdated, or there does not seem to be a relevant policy, what can or should you do to help address the issue?

2. It is important that you accurately identify and engage with the stakeholders associated with the organisation. Serious problems can arise if you fail to secure the contribution of a key stakeholder.

Identify five (5) stakeholders.

3. What are the processes for improving work practices?

4. How could you approach your manager/supervisor regarding options for skills development opportunities?

5. Where would you seek information about skill and knowledge development?