1. The quotation from Lao-tzu cited earlier claims that: "When the best leader's work is done, the people say, 'We did it ourselves.'" Do you agree with this? Why, or why not?

2. As a supervisor, what do you believe you would have to do to become comfortable with managing by exception?

3. Why have teams and team building activities enjoyed such increasing popularity in recent years?

4. Often, when you need to counsel an employee you will already have in mind a workable solution to the developing problem. Why not simply mandate the solution and be done with it?

5. Under what circumstances could morale be high while the motivation to perform is weak or lacking?

6. Many employees consider the opportunity for promotion and growth to be important in their organizational environment, and yet only a relative few employees take advantage of this opportunity. Why might this be so?

7. Explain what is meant by the statement: If the relationship between supervisor and employee is all that it should be, the employee's annual evaluation will be a mere formality.