1. The service delivery process at some gyms is a menu-driven process where each member chooses from a range of services the club provides. Therefore, capacity must be measured for each service item provided. In other organizations, there are no choices, which makes capacity planning easier to forecast.

• Conduct research on two different organizations (1-service organization and 1-manufacturing firm) and explain how they could utilize statistical process control to manage quality.
• Examine how control charts could be used to determine if a particular process is in control.
• Hypothesize how quality in both the service organization and manufacturing firm that you discussed would influence customer satisfaction.

2. Research and report on an organization that has used statistical analysis and control charts to improve revenue and improve their processes. This analysis must be length and have a full list of supporting references to validate all findings.