1- The vice president of finance at Adventure Park, an amusement park, disseminated a new five-year strategic plan to the merchandise, attractions, and operations directors. This is an example of ________ communication.

a- External

b- Horizontal

c- Informal

d- Downward

2- Which of the following statements is true?

a- Men are more skilled at deciphering nonverbal cues than women are.

b- Women are more likely to interrupt others rather than waiting their turn to speak.

c- Men are more likely than women to indicate that they are uncertain about an issue.

d- Women are more likely to demonstrate positive, active listening than men are.

3- Which of the following statements probably leads to defensive communication?

a- I am angry about the way you spoke to the customer because our department looked unresponsive.

b- Vote your conscience at the meeting. You can agree or disagree with my proposal.

c- I sense you are disappointed about missing the deadline. Lets figure out how we can get back on schedule

d- Id like you to agree with me during the meeting so that we can overcome any challenges.

4- Trent is sitting in a seminar where a speaker is explaining the companys retirement plan options. Trent is only 24 years old, and he thinks retirement is far away. What might Trent do to demonstrate curiosity?

a- Ask for workers in their 20s, what is the most important thing to know about retirement?

b- Slump in his chair, and scroll through Instagram.

c- Ask what do you have against defined benefit retirement plans?

d- Put his phone away to limit distractions, and sit up straight in his chair.