1.There is a range of legislation that an organisation will need to comply with in their daily operations and business dealings. Identify six types of legislation that workers and their employers might have to comply with in the workplace. Create a brochure to explain to workers how this legislation will impact their working life.

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2.Good communication skills are a must when dealing with customer complaints. Create a poster that shows at least six communication skills, or aspects of good communication, which are needed when dealing with a customer complaint.

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3.Set out a procedure below on how workers should respond and resolve a customer complaint and what organisational guidelines might be available to assist you?

4.Create a Code of Practice for customer service and complaint management