1. Therese has just bought her first car and is arranging insurance. She has paid $25,000 for a brand new car. She sends you a text saying she is totally confused - should she get an agreed value or market value policy and what is the difference anyway if she is insuring for $25,000?

2. Therese bought her car and arranged an insurance policy with Quattro Insurance. The car is stolen and is discovered some days later completely burnt out. When Therese makes a claim, Quattro checks her driving record. It shows that she was fined for riding a motorcycle without a licence, excessive noise and riding an unregistered motorcycle. Therese had left the questions about past driving convictions blank when she insured the vehicle. Advise Therese whether she will be able to recover for the stolen car. Would it make any difference to your advice if Therese had answered 'no' to the questions about convictions instead of leaving them blank.

3. Rajiv's house is valued at $500,000. He has it insured for $250,000. His kitchen is damaged by fire when he left the stove unattended. The damage is $100,000. The insurance company offers him $50,000 and point to an average clause in the policy. Rajiv is outraged. He has paid for $250,000 of cover. Advise him.

4. Ben parked his car outside his friend, Josh's house. Josh arrived shortly after Ben. He swerved to avoid hitting a dog that ran on to the road and as a result he collided with the back of Ben's parked vehicle causing significant damage to the rear and also the front as the impact pushed the car into a telegraph pole. Ben claimed on his insurance with NQX Insurers. Because Ben's car is old and the cost of repairs exceed the insured value NQX have 'written off' the car and paid Ben the agreed value. Ben has received a letter from the insurers advising that they intend to take legal action in Ben's name against Josh and advising that they will be taking possession of the wrecked car, Ben is alarmed. He doesn't want to sue Josh who is his friend and he was planning on stripping a few useful items from the wrecked car. Advise him.

5. Rapid Constructions Pty Ltd had an insurance policy which covered building materials against theft while they were stored in warehouses in Australia. Building materials were stolen from the back of a truck parked in a locked compound. The insurance company has refused the claim.