1. Think of a dozen problems in your workplace that would be significant improvements if addressed. Which, if any, of these problems are part of urgent crises facing your unit?

2. Consider a possible change and improvement effort in your work-place. Among people in your office, how would you classify each resister, or fence sitter. How do you think your manager classifies you? Why? What would you have to do to change his or classifications of you?

4. Identify ten actions that would inspire trust in you among people in your environment.