1. Total quality control is defined as a system of improvement. 2. Big Q quality (company-wide commitment to TQC) is more important than little q quality (improvements on the production line). 3. Control is a management tool with four steps. 4. Quality control requires integration of uncoordinated activities. 5. Quality increases profits. 6. Quality is expected, not desired. 7. Humans affect quality. 8. TQC applies to all products and services. 9. Quality is a total life-cycle consideration. 10. Control the process. 11. A total quality system involves the entire company-wide operating work structure. 12. There are many operating and financial benefits of quality. 13. The costs of quality are a means for measuring quality control activities. 14. Organize for quality control. 15. Managers are quality facilitators, not quality cops. 16. Strive for continuous commitment. 17. Use statistical tools. 18. Automation is not a panacea. 19. Control quality at the source.