1) ________ training at UPS, which is required by the EEOC, is provided at minimum once every two years.

a. Reasonable accommodation

b. Disparate treatment

c. Affirmative action

d. Sexual harassment

e. Disparate impact

Question Number 2) UPS can likely defend itself against a harassment claim that was never reported to anyone in the company by showing that ________.

a. the person who was harassed is a customer that was visiting the company offices, not a UPS employee

b. it wasn't aware of the harassment

c. the company hasn't had a harassment charge in over five years

d. it provided several avenues for employees to report incidents

e. the person who committed the harassment was a new employee who had not yet been trained

4) To handle diversity conflicts, Gary Wheeler says that diversity ________ is important.

a. analysis

b. investigation

c. mediation

d. education

e. comparison

Question Number 5) The most important thing an employer can do to avoid sexual harassment issues is to ________.

a. have attorneys available to defend lawsuits

b. develop strong policies

c. make sure all employees understand what sexual harassment is

d. hire security to monitor break rooms and restrooms

e. severely and publicly discipline offending employees