1. True or false: Research in the medical malpractice domain has found that apologizing increases the likelihood that one is sued.

a. TRUE

b. FALSE

2. Which of the following is NOT one of the questions relating to the issuance of an organizational apology?

a. Can the organization change?

b. If there was a violation, was it core or noncore?

c. How will the public react?

d. Was there a violation?

e. If there was a violation, was it financial?

3. If an organization determines that an apology is warranted, what guidelines should determine who communicates the apology?

a. The person most closely connected with the audience should communicate the apology.

b. The organization should seek volunteers to communicate the apology.

c. The person likely to be perceived as the most responsible for the violation should communicate the apology.

d. The worse the violation, the more senior the person who should communicate the apology.

4. In responding to organizational crises, which of the below strategies is least likely to be successful?

a. delaying communications until you have all of the facts

b. communicating candidly with a facts-oriented approach

c. acting with urgency

d. forming a crisis team

5. How can organizational leaders overcome barriers to organizational change?

a. providing resources for managers to provide support

b. instituting processes to foster two-way communication

c. NONE of the three responses listed

d. increasing employee involvement

e. ALL of the three responses listed

6. Which of the below would best support the first stage of Lewin's Change Model of organizational change?

a. offering on-demand training

b. ALL of the three responses listed

c. collecting employee feedback about the change management process

d. creating a sense of urgency

e. NONE of the three responses listed

7. True or False: 70% of organizational change initiatives fail.

a. TRUE

b. FALSE