Question
1. Under what circumstances might you use customer profiles or history and how will this enhance customer service and operational efficiency? 2. Explain the procedures
1. Under what circumstances might you use customer profiles or history and how will this enhance customer service and operational efficiency?
2. Explain the procedures you would expect to follow when accessing customer records and communicating the relevant information to other staff.
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Strategic Management In The Hospitality Industry
Authors: Mike Olsen, Michael D Olsen
2nd Edition
0471292397, 9780471292395
