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1. Uraikan konsep e-marketing dan e-CRM. Lalu berikan penjelasan hubungan antara e-marketing dan e-CRM. (Poin 25) 2. Pahami konsep model CRM: The LPS Model dan

1. Uraikan konsep e-marketing dan e-CRM. Lalu berikan penjelasan hubungan antara e-marketing dan e-CRM. (Poin 25) 2. Pahami konsep model CRM: The LPS Model dan Payne and Frow's 5 - Process Model. Kemu...

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