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1. Visit FireScope at firescope.com. Discuss how business service management software tools provide real-time dashboard views for tracking key performance indicators at the executive, functional

1. Visit FireScope at firescope.com. Discuss how business service management software tools provide real-time dashboard views for tracking key performance indicators at the executive, functional business areas, services, and operations levels

2. Review the vendors listed in the guide. Then select three of the vendors.

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