1. Warranty work is a(n)

a.prevention cost.

b.appraisal cost.

c.internal failure cost.

d.external failure cost.

2.

Which of the following is true of the two-dimensional matrix with respect to lean manufacturing?

a.It focuses on measuring the move and wait time of a batch of products.

b.It has products on one dimension and quality indicators on a second dimension.

c.It compares actual operational and financial metrics with budgeted metrics.

d.It is one of the ways to identify the value stream of a product.